FAQ

FAQ

Below are answers to frequently asked questions. Call 1-800-224-8800 for additional information

How do I know you will do a good job?
We recommend you check out our catering testimonials. If you and/or your committee have never sampled our food, we invite you to come out for a tasting. Please call MarketPlace Catering at 1-800-224-8800 to set up a time convenient to you. One taste and you’ll know we’ll do a great job for you.

How much notice do you need to book my catering?
For Drop-Off/Pick-Up Catering, we ask for 12 hours notice. However, please feel free to call us at 1-800-224-8800 for last minute orders. We’ll move heaven and earth to take care of you.

For Full Service Catering, we recommend you book and make your deposit as far in advance as possible, to ensure your date is reserved on our calendar. Feel free to call us for short notice events. If we have an opening, we are more than happy to work with you.

Do you have any minimums for catering?
Our Self-Service Catering packages require you order for a minimum of 8 guests. Our Full Service Catering can accommodate virtually any size group with minimum purchases and service charges.

Is Delivery Available?
Yes. We currently offer delivery in Northwest Arkansas and Central Arkansas. Delivery charges are based on distance from the restaurant. Please call 1-800-224-8800 for specifics.

What levels of service do you offer?
We currently offer the following:

  • Self Service Buffet: Served in disposable aluminum pans and trays; perfect for leftovers and easy clean up. You can either come to our restaurant or have it delivered.
  • Full Service Buffet: We will bring table clothes, serving bowls, stainless steel chaffing dishes and serving pieces. Our catering team will set-up and replenish your buffet and keep it tidy during your event. Afterwards, they will clean up everything.
  • Full Service Buffet with Service Staff: Everything included in Full Service Buffet plus service staff to buss tables and refill drinks.
  • Full Restaurant Style Service: This is the ultimate catering experience for your guests with us bringing MarketPlace Grill to your event. These events are customized to meet your specific needs from a wedding reception to a corporate event.

Can I customize my menu?
Absolutely! We will be happy to customize your menu to meet the needs of your guests.

Can You Make Accommodations For Special Diets?
We offer a variety of vegetarian and gluten free options.

What is your cancellation policy?
For all drop off/pick-up catering orders, we require at least a eight hour notice. All full service and custom catered events are subject to our Terms of Agreement found on your signed bid and contract. 25% non-refundable deposit required with signed contract. Final head count and payment due 10 days prior to event.

Can I Order Online or Get A Quote?
Yes. Click here to order online or click here to put together an online catering quote. We are always happy to take your order or put together a catering quote over the phone. Just call 1-800-224-8800.

What methods of payment do you accept?
We can accept cash, check, VISA, Master Card, American Express and Discover.

Can I earn points on my MarketPlace Rewards Club for catered events?
Absolutely! Be sure you have downloaded the app on your phone and you have joined the club prior to your event.

I only need some items catered. Do I have to purchase one of your buffets?
Absolutely not. We offer all of our catering specialties as a la carte catering items. Order exactly what you need.

Do you keep my orders on file?
We use the industry’s leading catering system to keep up with all of your catering orders and quotes. At any time, you can call us, and we’ll be happy to email you a copy of any order or quickly place a duplicate order for you.